Effective Date: 1st January 2026
Welcome to Top Nosh Food. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, share, and protect your information when you visit our website and use our services.
1. Information we collect
We collect information to provide and improve our services to you. The types of information we gather include:
- Personal information: This is data that can be used to identify you directly. When you create an account, place an order, or contact us, we may collect your name, email address, delivery address, phone number, and payment information.
- Non-personal information: This is data that does not personally identify you. We collect this information automatically as you navigate our website. This includes your IP address, browser type, device information, operating system, and details about your visit, such as the pages you viewed and the time you spent on them.
2. How we use your information
We use the information we collect for several purposes, all aimed at giving you the best possible experience:
- To process your orders: We use your personal details to fulfil your orders, process payments, and arrange for delivery.
- To improve our services: Analysing how you use our site helps us understand what works and what doesn’t, allowing us to enhance website functionality, content, and our product offerings.
- For communication: We may use your contact information to send you updates about your order, respond to your enquiries, and provide customer support.
- For marketing: With your consent, we may send you emails about new products, special offers, and other news we think you will find interesting. You can opt out of these communications at any time.
3. Sharing of your information
We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business. This includes:
- Delivery partners: We provide our couriers with your name and delivery address so they can bring your order to you.
- Payment processors: To securely process your payments, we share transaction information with our payment processing partners. They are obligated to protect your information and comply with all relevant data protection laws.
- Service providers: We may work with third-party companies for services like website analytics or marketing support. These providers only have access to the information necessary to perform their functions and are required to keep it confidential.
We may also disclose your information if required to do so by law or in response to a valid legal request.
4. Data security
Protecting your information is a top priority for us. We implement a variety of security measures to maintain the safety of your personal data. These include technical and organisational measures, such as encryption and access controls, to prevent unauthorised access, alteration, or disclosure of your information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
5. Your rights
You have rights regarding your personal data. You can:
- Access your information: You have the right to request a copy of the personal information we hold about you.
- Correct your information: If you believe any information we have is inaccurate or incomplete, you can ask us to correct it.
- Delete your information: You can request that we delete your personal data from our systems, subject to certain legal obligations we may have to retain it.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our site, and make our marketing more relevant. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Updates to this policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact us
If you have any questions or concerns about this privacy policy or our data practices, please get in touch with us.
You can contact our privacy team by emailing: info@topnoshfood.co.uk